Welcome to CanadaShroums. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at trycanadashroums.com or purchase our products.
This policy applies to all interactions you have with CanadaShroums, including when you browse our online store, purchase our artisan chocolate bars, gourmet fruit gummies, loose leaf tea, or herbal softgels, communicate with our customer service team, or engage with our marketing communications.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our website or services. We encourage you to read this policy carefully to understand how we handle your information.
CanadaShroums uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior on our site. Cookies are small text files that are stored on your device when you visit our website.
We use several types of cookies: Essential cookies are necessary for the website to function properly and enable core features like security and accessibility. Analytics cookies help us understand how visitors interact with our site by collecting information about pages visited, time spent on the site, and any errors encountered. We use services like Google Analytics for this purpose. Marketing cookies track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of our website and your ability to access certain features. Please note that third-party services we use, such as payment processors and analytics providers, may also use cookies subject to their own privacy policies.
When you visit trycanadashroums.com or make a purchase, we collect various types of information to provide you with our products and services. The information we collect falls into several categories.
Personal identification information includes your name, email address, phone number, shipping address, and billing address. We collect this information when you create an account, place an order for our artisan chocolate bars, gourmet fruit gummies, loose leaf tea, or herbal softgels, or contact our customer service team.
Payment information is collected to process your transactions. This includes credit card numbers, debit card numbers, and other payment details. All payment information is processed securely through trusted third-party payment processors who comply with industry security standards. CanadaShroums does not store complete credit card numbers on our servers.
Order and purchase history information includes details about the products you have purchased, order dates, quantities, and preferences. We also collect browsing and usage data such as your IP address, browser type, device information, pages visited, time spent on our site, and referring websites. Communications with our customer service team, including emails, chat logs, and phone records, are also maintained to provide you with quality support and improve our services.
At CanadaShroums, we respect your rights regarding your personal information and provide you with several options to control how your data is used.
You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at info@trycanadashroums.com or calling (250) 718-1155. You also have the right to request corrections to any inaccurate or incomplete information, as well as the right to request deletion of your personal information, subject to certain legal exceptions.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account preferences, or contacting us directly. Please note that even if you opt out of marketing emails, we will still send you transactional messages related to your orders and account.
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights, including the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (note: CanadaShroums does not sell personal information), and the right to non-discrimination for exercising your CCPA rights.
For European residents, the General Data Protection Regulation (GDPR) provides rights including the right to data portability, the right to restrict processing, the right to object to processing, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the information provided in the Contact Us section of this policy.
CanadaShroums takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
We use industry-standard encryption technology, including Secure Socket Layer (SSL) encryption, to protect sensitive information transmitted online. All payment transactions are processed through secure, PCI-DSS compliant payment processors who maintain the highest standards of data security. Our website and systems are regularly monitored and updated to protect against vulnerabilities and security threats.
Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions. These individuals are bound by confidentiality obligations and may face disciplinary action or contract termination if they fail to meet these obligations.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You also play a role in protecting your information by maintaining the confidentiality of your account password and notifying us immediately of any unauthorized access to your account.
CanadaShroums values your privacy and does not sell your personal information to third parties. However, we do share your information in specific circumstances necessary to operate our business and provide you with our products and services.
We share information with service providers who perform services on our behalf, including payment processors who handle credit card transactions, shipping carriers who deliver your artisan chocolate bars, gourmet fruit gummies, loose leaf tea, and herbal softgels, email service providers who help us communicate with you, website hosting providers, and customer service platforms. These service providers are contractually obligated to use your information only to provide services to CanadaShroums and to protect your data according to applicable privacy laws.
We may disclose your information when required by law, to comply with legal processes such as subpoenas or court orders, to respond to government requests, to protect the rights, property, or safety of CanadaShroums, our customers, or others, and to detect, prevent, or address fraud, security, or technical issues.
In the event of a business transfer, such as a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new owner or successor entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
With your explicit consent, we may share your information for purposes not described in this policy. You have the right to withdraw your consent at any time by contacting us at info@trycanadashroums.com.
Our website, trycanadashroums.com, may contain links to third-party websites, services, or resources that are not owned or controlled by CanadaShroums. These links are provided for your convenience and information.
We are not responsible for the privacy practices, content, or security of these external websites. When you click on a third-party link, you will be directed to that third party’s website, which operates under its own privacy policy and terms of service. We strongly encourage you to review the privacy policy of every website you visit.
CanadaShroums does not endorse, monitor, or assume any responsibility for third-party websites, their products, services, or privacy practices. Any information you provide to third-party websites is subject to their privacy policies, not this Privacy Policy. If you have concerns about a third-party website’s privacy practices, please contact them directly.
CanadaShroums reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Effective Date” at the top of this policy.
For material changes that significantly affect your privacy rights or how we handle your personal information, we will provide more prominent notice. This may include posting a notice on our homepage at trycanadashroums.com, sending you an email notification to the address associated with your account, or displaying a banner when you log in to your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, please discontinue use of our website and services and contact us to close your account.
CanadaShroums is committed to protecting the privacy of children. Our website and services are not directed at, marketed to, or intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child under 13 has provided personal information to CanadaShroums, please contact us immediately at info@trycanadashroums.com or call (250) 718-1155.
Parents and guardians should supervise their children’s online activities and consider using parental control tools to help provide a child-safe online environment. These tools can also prevent children from disclosing personal information without parental permission.
CanadaShroums uses the information we collect for various purposes related to operating our business, providing our products and services, and enhancing your customer experience.
We use your information to process and fulfill your orders for artisan chocolate bars, gourmet fruit gummies, loose leaf tea, and herbal softgels. This includes verifying your payment information, arranging shipping and delivery, sending order confirmations and updates, and managing returns and exchanges.
Your information enables us to provide customer service and support, respond to your inquiries and requests, resolve disputes and troubleshoot problems, and communicate with you about your orders and account. We use your contact information to send you marketing and promotional communications about new products, special offers, and updates about CanadaShroums. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We analyze usage data to improve our website functionality, enhance user experience, develop new products and services, and understand customer preferences and shopping behaviors. Your information also helps us comply with legal obligations, prevent fraudulent transactions and abuse, enforce our terms and conditions, and protect the rights, property, and safety of CanadaShroums, our customers, and the public.
We may use your information to personalize your experience on our website by showing relevant products and content based on your browsing history and preferences.
If you have any questions, concerns, or requests regarding this Privacy Policy or how CanadaShroums handles your personal information, we encourage you to contact us. We are committed to addressing your privacy concerns promptly and transparently.
You can reach us by email at info@trycanadashroums.com, by phone at (250) 718-1155 during regular business hours, or by mail at CanadaShroums, 215 Rutland Rd North, Kelowna, BC V1X 3B1, Canada.
When contacting us about privacy matters, please include your full name, contact information, and a detailed description of your request or concern. This will help us respond to your inquiry as efficiently as possible. We strive to respond to all privacy-related inquiries within a reasonable timeframe, typically within 30 days.
For specific requests related to accessing, correcting, or deleting your personal information, or to exercise any of your privacy rights, please clearly state your request in your communication. We may need to verify your identity before processing certain requests to protect your personal information from unauthorized access.
